We’ve all been there before, you’re working on a project and realize that you’re missing a key component or spare part, it’s late in the day, and you’re in a bind.
That’s a scenario all too familiar for the customer support team at EquipSolutions. Taking care of our customers is our mission, our passion, and we take it seriously.
Whether you’re in an office environment or working in the field, it can be a sinking feeling. You might need a test kit, a very specific component or part, a particular tool, a tank, repair kit or whatever. Regardless of what it is, it’s critical, and you need help now.
That’s where the EquipSolutions Concierge Service comes into play. Our experienced customer support team will find what you need and get it to you quickly. Our resourceful team will source and procure whatever it is that you need to get your project or assignment back on track or completed.
It’s after our 3PM cut off for same day shipping, and it’s even after the UPS or FedEx driver has already picked up the shipments for the day. Members of our Customer Support team have driven to UPS, FedEx or even Chicago O’Hare to get the shipment out that day.
In the middle of an installation a customer needed a special flow meter. She took a picture of the flow meter and sent it along with the model number on the unit . . . the EquipSolutions’ customer support team found the item and had it sent promptly.
A field serviceman for a large water treatment company called his EquipSolutions contact via cell phone at 10PM on a Friday night, in crisis, needing a booster pump. His EquipSolutions Customer Care contact drove to the warehouse, found the item, and fork lifted the pump onto the customer’s pick-up truck at midnight. Our customer drove to the plant had his customer back up and running by 10am Saturday morning.
EquipSolutions is committed to helping our customers in all aspects of chemical feed and control. Our Engineers, fabricators, project managers, procurement professionals, and customer support team are dedicated to your success.
Give us a chance to earn your loyalty.